Support

CONTACT

We love hearing from each and every one of you! Find us on Facebook, where you can tell us what you think about our apps, share your success stories, meet other fans, and post your ideas & suggestions for improvement!
For general questions or technical difficulties, please refer to our FAQs below. If you can’t find a suitable answer there, email us at support@creativitymobile.com, and we’ll be more than happy to help!

General FAQs

Why is there no sound? (iPhone, iPod touch, iPad)
Option 1: Check the mute switch on the side of your iDevice. The orange dot should not be showing. Turn up the volume using the volume buttons. Make sure you see the speaker icon (looks like a speaker) and not the ringer icon (looks like a bell).
Option 2: Delete the app from your iDevice. Press down on the icon until all the icons start wiggling. Press the X in the corner of the icon and delete the app. Re-download the app with the same iTunes login credentials (you will be able to re-download the app for free). Restart your device after re-downloading.

Once I download an app, if I delete it off my device, do I have to purchase it again?
No. As with any app, use the same iTunes login credentials you used the first time you made the purchase and you will be able to re-download the app for free.

What is Fingerprint?
Fingerprint is a platform that has a lot of features ensuring your child will get the safest gaming and learning experience possible. It incorporates:
- Supports child-safe, multi-player gaming. Kids will love the opportunity to challenge each other; while parents will rest easy knowing Fingerprint is a completely safe digital experience.
- Family Play Circle – A single, shared family account makes it easy for kids and parents to share a device and allows parents to track the game play and learning of multiple children under a single account.
- Communication – Fingerprint’s proprietary safe social features – Mom-Comm and Kid-Comm – allow kids and parents to send one another fun and encouraging messages.
- Digital rewards – Fun and learning are the best reward, but now kids can also level up and earn expanded experiences with Fingerprint’s new Coin-o-copia.
- Play Insights – Fingerprint proactively delivers graphical learning reports to parents, detailing minutes played, apps played and most importantly, what was learned.

RokLienz: Rok Out! FAQs

Where can I get RokLienz: Rok Out! for my child?
On the iTunes App Store, which you can access using any internet browser or through the App Store icon on your iDevice.

Which iOS is supported?
The app requires iOS 4.3 or later.

Which devices are supported?
The app is compatible with iPhone, iPod touch, and iPad.

I made some in-app purchases, but do not see them anymore.
If you have made any in-app purchases, you can restore your purchases using the same iTunes login credentials.

I recorded a music video, where can I see them?
The videos are stored in the Photos app on your iDevice. If you are playing on an iPad, you can touch the flower button in the game to view your videos. Or if you are playing on an iPhone/iPod touch, you can exit the app and view the videos in the Photos app.

We love rok’n out! Will there be more songs and characters?
Yes! New songs, sets, characters, and accessories are planned for the future!

Why does the game take so long to download?
We have a lot of great music and content. This means it takes up a lot more space and the file is larger and takes longer to download.

Why can’t I finish playing the game or unlock everything?
Please finish the tutorial all the way through. Be patient and wait for all the drop down screens and from there, you can finish unlocking all the songs.

DoReMi 1-2-3 FAQs

Where can I get DoReMi 1-2-3 for my child?
On the iTunes App Store, which you can access using any internet browser or through the App Store icon on your iDevice. Or on Google Play, Amazon, and Barnes & Noble.

Which iOS is supported?
The app requires iOS 4.3 or later. However, the Fingerprint platform requires iOS 5.0 or later.

Where did all my game progress go?
Because of the new update to include the Fingerprint platform, all existing saved data for all users has been reset. We’re sorry for the inconvenience!

Which devices are supported?
The app is compatible with iPhone, iPod touch, iPad, Kindle Fire, Kindle Fire HD, NOOK HD/HD+, NOOK Color, NOOK Tablet, and other Android devices.

What’s the difference between DoReMi 1-2-3 and DoReMi 1-2-3 Lite?
DoReMi 1-2-3 Lite is the free version of our app that lets your child try one of our Song Worlds for free! It includes both “Song Mode” and “Free Play Mode,” so you and your child won’t be missing out on any of our core features.

The full version of DoReMi 1-2-3 comes with all Song Worlds currently available —meaning more levels, more characters, and more songs! It also guarantees that you’ll receive all future Song Worlds currently under development, for free!

I know I want new Song Worlds! Should I use In-App Purchases (via the Lite version), or buy the full version?
We wanted to provide our users with both options, in order to best suit individual needs. We recommend buying 1 song at a time through In-App Purchase if being able to choose which Song Worlds you have is important to you, or if you don’t want all of the Song Worlds.

We recommend the full version if you are an avid fan and already know you’ll want every Song World available! The added advantage of the Full Version is that it includes all future Song Worlds for free.

I made some in-app purchases, but do not see them anymore.
If you have made any in-app purchases, you can restore your purchases using the same iTunes login credentials.

The only exception to this is our two 2011 Limited Edition Holiday song worlds. Deleting and reinstalling the app will delete them unless you are registered with Fingerprint. However, if you are just updating your app, the Holiday Songs should remain on your device, unchanged.

Do I, or does my child, need any kind of musical background to play DoReMi 1-2-3?
No, not at all – that’s the beauty of DoReMi 1-2-3! It teaches musical concepts while your child is having a blast playing the game, and it scales in difficulty to accommodate your child’s musical level. So, a first-timer can have just as much fun as an experienced young musician, but both will be just as challenged!

I downloaded the app! Now how do I play the ear-training mode?
First, press the “Play” button on the Start screen. You’ll be taken to a selection of songs that appear on the bottom of the next screen. Pick any one of them to start!

What’s Free Play mode?
To get to Free Play mode, press the large rainbow button in the center of the screen. Free Play mode allows your child to explore his or her musical creativity and gives him or her free reign to experiment with notes and pitches. There’s even a record feature to record and play back your child’s very own song!
My child loves DoReMi 1-2-3! Will you add more songs and characters?
More new characters, game levels, and fun music from the children’s classics are on their way!

As a parent, I’m concerned about privacy. Where can I find out more about your privacy guidelines?
We at Creativity Mobile are very committed to creating safe, family-friendly, child-oriented apps and take matters of privacy very seriously. To learn about our specific policies, please click here. You can also find the link at the bottom of this page.

What’s a third-party SDK platform?
“SDK” stands for “software development kit.” An SDK may add certain features or functionalities to an app that it doesn’t have on its own. Usually, this SDK comes from a partner company. For example, Fingerprint Digital’s SDK adds messaging and sharing functionalities to DoReMi 1-2-3.

Which Creativity apps contain them?
Currently, both DoReMi 1-2-3 and DoReMi 1-2-3 Lite offer Fingerprint Digital’s platform features. To learn more about them, please visit www.fingerprintplay.com.

We also use Localytics, a popular SDK that helps us track anonymous user data to help us understand trends, like whether more of our users use iPads or iPhones. To learn more about Localytics, please visit www.localytics.com.